Refund Policy

Last Updated: August 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which vantricot.com will process refunds for services provided through the vantricot.com platform. This policy is designed to ensure transparency and fairness while protecting the legal rights of both the users and Domain.

Scope and Applicability

This policy applies to all users of the vantricot.com website and its associated services. By using our services, you agree to be bound by this Refund Policy. If you do not agree with the terms outlined herein, you should not use our services.

Definitions

• “User”: Any individual or entity that accesses or uses the services provided by vantricot.com.
• “Services”: The software as a service (SaaS) offerings provided by vantricot.com.
• “Refund”: The return of funds to a User for services that have been paid for but not satisfactorily delivered.

Main Policy Content

1. Refund Eligibility

Refunds may be requested under the following circumstances:

• The service was not delivered as promised or was defective.
• The User experienced significant technical issues that were not resolved within a reasonable timeframe.
• The User cancels their subscription within the first 14 days of the initial purchase.

2. Refund Request Process

To request a refund, Users must:

• Contact vantricot.com via email at director@vantricot.com or by phone at +380952901628.
• Provide a detailed explanation of the reason for the refund request.
• Submit the request within 30 days of the service issue or cancellation.

3. Refund Processing

Upon receiving a valid refund request, vantricot.com will review the request and notify the User of the decision within 14 business days. If approved, refunds will be processed using the original payment method.

User Rights and Obligations

Users have the right to:

• Request a refund in accordance with the terms outlined in this policy.
• Receive timely communication regarding the status of their refund request.

Users are obligated to:

• Provide accurate information when submitting a refund request.
• Adhere to the timelines specified in this policy for refund requests.

Limitations and Disclaimers

Refunds are not available for:

• Any services that have been used or accessed beyond the initial trial period.
• Any requests made after 30 days from the date of service delivery.

vantricot.com reserves the right to refuse any refund request that does not comply with the terms of this policy. Furthermore, vantricot.com shall not be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use the services.

Data Protection/Security

vantricot.com is committed to protecting the privacy and security of User data. All refund requests and related communications will be handled in accordance with our Privacy Policy, which can be found on our website.

Changes to Policy

vantricot.com reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the vantricot.com website. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

• Company: vantricot.com
• Phone: +380952901628
• Email: director@vantricot.com
• Address: Gulliver Business Center, Sportyvna Square, 1, Kyiv, 01601, Ukraine

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Ukraine. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in Ukraine.